Customer Sales Associates

We currently have exciting part time opportunities in our busy contact centre

The main purpose of the role is to handle all incoming customer calls to maximise all sales opportunities.

Main duties include:

• Dealing with general enquiries, via inbound calls and emails, relating to products, pricing or service and maximising each sales opportunity
• Reacting to incoming customer sales enquiries on all our Service and Products
• Organising customer home visit appointments via a centralised diary booking system
• Issuing Hillarys "At Home" brochures following customer requests
• Rebooking confirmed sales appointments
• Ensuring that all cancelled sales appointments are followed up with a rebooked appointment
• Dealing with any customer cancellations and communicating with the Field Sales Advisors in the appropriate timeframe.
• Working in a team environment to achieve departmental KPI's and individual performance measures.

• Minimum of 1 years experience in Customer Service, Sales or Retail background
• Excellent telephone manner, including a strong ability to build rapport
• Excellent listening skills
• Keyboard skills
• Excellent communication skills
• Positive attitude
• Flexible
• Good sense of humour
• Experience of working to sales targets
• Soft selling skills gained from Retail or Call Centre environment

 

Educated to a good standard of education

The closing date for this vacancy is 22/05/2008