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Helen Sutton

Customer leads centre manager

Joined the team: 2006

"I joined Hillarys soon after finishing university and was given a great opportunity in a growing business. Within a year, I was managing the Scottish sales team and later joined the specialist products division. Today, I look after 70 staff in the customer leads centre."

helen-sutton

Helen Sutton

"My Story"

Trainee FSM: 2006

"I’d left university and been travelling for a while when I saw an advert in the paper for a trainee sales manager. Now it seems like it was meant to be!"

FSM: 2007

"I looked after our advisors in Scotland and then in the West Midlands. I was still quite young, so the job was a real challenge, but I loved how much the role pushed me."

FSM of the year: 2009

"Winning field sales manager of the year was a big moment for me. And one I’ll always remember."

Specialist products FSM: 2010

"Moving to specialist products meant learning a new area of the business and a new way of working. It was a good change at the right time, as specialist products was still relatively new at Hillarys."

Specialist products service manager: 2012

"This allowed me to really focus on how we improve the service we deliver to our customers"

Current role: Customer leads centre manager

"In my current role, I manage five teams and a total of 70 people taking and making calls with customers."