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Simone Sherlock Midlands Account Manager Team Leader

Currently I am Midlands Team Leader in the contact centre. My main responsibilities are managing a team of ten account managers, from performance to schedule adherence, time and attendance, attitude and behaviors to achieve the best customer service results.

Why I love working at Hillarys

I thoroughly enjoy my job; every day is another day to motivate my team and ensure we are performing to our best ability.

Currently I'm working towards a Team leading Diploma which Hillarys have supported me to do through work, to continue to grow and develop. This year I'm also starting my personal development programme, which again Hillarys have given me this opportunity to do through work, to gain further knowledge and consistently learn more to grow within the company. Being lucky to do both of these through work means I have a healthy work life/home life balance.

The opportunities I have been given at Hillarys I am most grateful for. Whilst working in the Roman blinds production team I helped with the admin work, where I learned the systems and processors. I then moved to Web blinds customer service team in the contact centre, where I was given the opportunity of being team captain after 1 year. I worked really hard to balance my role with my extra responsibilities. This paid off massively for me and allowed stepped up to Web Blinds Team leader.

"I love that Hillarys recognises hard work and dedication"

One of the values within our business is recognition and throughout my whole career at Hillarys my talents have been recognised and rewarded. My first role was part-time in the production team, and now I am team leader of ten account managers and look after my own team!


Health care scheme

Hillarys employees are covered by a healthcare cash plan and lifestyle benefits package


Rewards and recognition

With reocognition being one of our core values, we celebrate the success of our colleagues in our Signature Service Star Awards

Read more 'Life at Hillarys' stories

Find out why we love working at Hillarys