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Retail Sales Associate

Location: Bristol

Hours of work: Full time and part time available

Closing date: 21st February 2017

Apply now


About the role

An exciting opportunity has arisen for a number of part time and full time Retail Sales Associates positions to join our new branch opening in Bristol.  As a Retail Sales Associate you will be responsible for the day to day operation of the shop including but not limited to:

Taking Sales Enquiries to ensure that all sales opportunities are maximised

  • Deal with the incoming sales enquiries either over the telephone or shop visits
  • Calculation of customer quotes and recording details accurately
  • Monitor and record source of business for each sales lead
  • Allocate leads to the correct sales representative and book into their diary

Exceed expectations of customer service

  • Ensure that the company’s standards of customer service are upheld
  • Embrace company signature service values
  • Deal with any customer complaints taking appropriate action and escalating when needed to Branch Manager

Maintaining the expected standards of presentation within the retail environment

  • Keep product samples and customer areas tidy including dust and vacuum all customer areas daily
  • Clean staff areas weekly
  • Order and restock stationary for the shop- brochures etc

Daily responsibility for security, health & safety of associates and the public.

  • Where needed to provide cover for Branch Manager with key holder status for the property to allow daily access and  holiday cover
  • Take responsibility for all aspects of Health and Safety on the premises

About you

The successful and ideal candidate will have:

  • Experience within a lead generation and/or retail environment
  • Excellent communication skills face to face and over the telephone
  • Demonstrate commitment to meeting customer needs
  • The ability to build strong working relationships with their team and customers
  • Have the capability to manage and respond to a wide range of people, needs and processes
  • Be fully flexible to work weekends and evenings where needed. 

Any questions or to apply email [email protected] or submit an online application form.

Why Hillarys?

Hillarys are the UK’s largest provider of windows dressings and furnishings. We have come a long way since the company was established in 1971 and we’re proud to do things differently. From start to finish, we strive to give the highest standards of service across all we do.

At Hillary’s we understand that our people are our most important asset. We know that we will only prosper and grow if everyone works together to provide top-class products and customer service. We work hard to attract and develop the best people at all levels, with challenging and rewarding careers. Hillarys is a great place to work whether you are talking to our customers, making our blinds or planning our marketing activity. At the heart of our business are our “Signature Service” values.

- Trustworthy - “ We keep our promises and act with Honesty and Integrity”
- Supportive – “ We take responsibility and accountability for what we do”
- Positive – “We work as a team to ensure we delight our customer”
- Focused – “We get the job done right first time every time “
- Caring – “ We believe in what we do and take “Pride” in everything we do

Hillarys offer great benefits to their employees including generous holiday entitlement, a pension scheme and staff discount.

Hillarys are an equal opportunity employer, committed to the principle of equality regardless of race, creed, colour, nationality, sex, age, disability, sexual orientation and religion or belief.