Team Leader

Location: Colwick

Hours of work: Full time

Closing date: 1st June 2017

Apply now



About the role

An exciting opportunity has arisen for a Team Leader to join our Contact Centre team in Colwick.
Working as a member of the Sales Centre the role is responsible for leading a team of Associates supporting the Contact Centre to achieve department KPI’s and Individual WPT’s in order to provide the most effective support possible whilst always looking to increase sales through outstanding service and support to our customers throughout their purchasing experience.

The purpose of the role is to:

Key Metrics To Include:
The key metrics upon which the Team Leader, will be measured will be communicated regularly by your
line Manager.

Key Working Relationships:
- Hillarys Contact Centre Associates
- Contact Centre Management Team
- Support Functions (e.g. HR, Finance, ICT & Training)
- Hillarys Field Management Team

And to a lesser extent . . . .
- Senior Management Team across Hillarys
- Hillarys Operational Management (Production, Warehouse & Distribution)

About you

The successful and ideal candidate:




Systems & Processes:

Behavioural Competences:

Any questions or to apply email or submit an online application form.

Why Hillarys?

Hillarys are the UK’s largest provider of windows dressings and furnishings. We have come a long way since the company was established in 1971 and we’re proud to do things differently. From start to finish, we strive to give the highest standards of service across all we do. At Hillary’s we understand that our people are our most important asset. We know that we will only prosper and grow if everyone works together to provide top-class products and customer service.

We work hard to attract and develop the best people at all levels, with challenging and rewarding careers. Hillarys is a great place to work whether you are talking to our customers, making our blinds or planning our marketing activity. Lying at the heart of our business are our “Signature Service” values:

Hillarys offer great benefits to their employees including generous holiday entitlement, a pension scheme and staff discount.

Hillarys are an equal opportunity employer, committed to the principle of equality regardless of race, creed, colour, nationality, sex, age, disability, sexual orientation and religion or belief.