Carpet guarantees

All of our carpets come with comprehensive guarantees that cover wear and fitting, with the option of registering for a free stain guarantee. We want you to have complete confidence in your purchase, and are happy to guarantee that your carpet will look and feel great for years to come.

Up to 15 years' wear, stain and fitting guarantees

All of our carpets come with comprehensive guarantees that cover wear and fitting, with the option of registering for a free stain guarantee. We want you to have complete confidence in your purchase, and are happy to guarantee that your carpet will look and feel great for years to come.

15-year wear guarantee

Our carpets are produced from quality fibres and fitted to the highest standards. We’ll guarantee them against domestic wear for up to 15 years. You won’t see any flat, shiny carpets on our floors!

5-year fitting guarantee

Fitted by experienced professionals and to excellent standards, we guarantee that the quality of your carpet fit will last for at least 5 years. There’s no need to worry about edges lifting or the finish diminishing – we’re confident that you won’t encounter this with our carpets. So confident in fact, we’ll guarantee it!

Lifetime stain guarantee

Muddy shoes and spilled drinks are part of everyday life, but they needn’t ruin your lovely new carpet. We guarantee that by following our simple care instructions you’ll be able to keep your carpet pristine, and enjoy years of stain-free bliss. Simply register for free within three months of placing your carpet order, and we’ll send you a certificate guaranteeing your carpet. 

Wool owners warranty

The Wool Owners Warranty offers 12 months’ protection against spills and stains, keeping your wool carpets beautiful for longer. Upon registering you’ll enjoy comprehensive services for maintaining the appearance of your carpet, from free spot removal products to a visit from a registered carpet cleaner. Registration is free, and the peace of mind is priceless. For more information, and to register, visit www.wowwarranty.com

Request an appointment with a local advisor

Call us today on 0800 916 6524