What we’re doing to stay safe
At Hillarys, we’ve spent nearly 50 years helping people create homes they love and right now our homes have never been more important.
Our absolute priority is the health and wellbeing of our customers, employees, advisors and all of their families as we all manage our way through these extraordinary circumstances.
So we’ve needed to make some short-term changes.
Manufacturing at production facilities has been suspended. Our showrooms are closed and network of in home advisors are staying at home.
As soon as the time is right for us to return to work we’ll be able to pick up where we left off and bring our complete in home service to you, safely.
For more information, or if you have specific question, please see our FAQs below or email our customer care team at [email protected]. Please bear with us. With a much smaller team at work, we may take longer than usual to get back to you.
My very best wishes
John and the Hillarys team.
About my appointment
I have booked an advisor appointment. What will happen now?
All of our in-home appointments have been cancelled. As soon as the time is right for us all to return to work, our customer care team will be in touch to rearrange your appointment.
I am self-isolating. Do I need to cancel my appointment?
Please don’t worry about getting in touch. We have now cancelled all appointments. As soon as the time is right to return to work, our customer care team will be in touch to discuss re-arranging your appointment.
Do you know when I’ll be able to make an in-home appointment again?
We’re closely following Government advice. As soon as the time is right for us all to return to work, our advisors will begin visiting customers in their homes.
If you would like us to contact you to arrange an appointment as soon as it is safe to do so, please complete your details on the contact us form.
About my fitting appointment
I have booked a fitting appointment. What will happen now?
Our fitting appointments have all been cancelled. Our customer care team will be in touch to rearrange your appointment as soon as the time is right for us to return to work.
I am self-isolating will you still fit my order?
All of our fitting appointments have been cancelled. As soon as the time is right to return to work, our customer care team will be in touch to discuss re-arranging your appointment. There is no need to contact us.
About my order
Where is my order now? When will it be ready to be fitted?
Your order is in our production facilities. We had to make a quick decision to send our team home following Government advice. As soon as we return to work we will be able to finish your product to our usual high standards and our customer care team will be in touch to arrange a fitting date.
Can I cancel my order and have a refund because of the delays?
All our products are made to order, to your exact requirements. That means we can’t sell them to another customer. This is why we do not offer refunds on our orders. Please be assured that we will get your products to you as soon as it is safe to do so.
For my information around cancelling orders, please refer to our Terms and Conditions.
I need to contact someone at Hillarys about my order or my appointment. What should I do?
If you have questions, you can email our team at [email protected]. Please bear with us though. As the majority of our team is now keeping safe at home, our response may take much longer than usual.