A comprehensive  made-to-measure service A comprehensive made-to-measure service

Our expert advisors will take care of everything Our expert advisors will take care of everything

Proud to manufacture in Britain for over 40 years Proud to manufacture in Britain for over 40 years

Got a question?

Hillarys Frequently asked questions

Search FAQs

Most popular question

Do you offer devices for my home to keep blind operating cords out of the reach of children?

Yes - on your fitting day, your advisor will take care of installing a child safety device for you, as required by law. If you have chosen standard Roman, Venetian, Wood Venetian or free-hang Pleated blinds, this will be a cleat for the controls to be wrapped around. Or if you have plumped for Roller, Vertical or deluxe Roman blinds, this will be a hook to keep the controls taut. Cordless options such as our PerfectFit, Luxury Roller, Tab Pleated, Day & Night Transition™ and Trilite blinds do not require a child safety device as they are inherently safe by design.

We also offer free child safety devices for blinds which have already been fitted - even if you didn’t buy from Hillarys. To find out more and order your free devices visit www.makeitchildsafe.co.uk.

Pricing and Payment

How much do your blinds cost?

As all our blinds are made-to-measure we cannot provide you with an accurate quote over the phone. If you book an appointment with one of our advisors they will be able to measure up and provide a quote for you. During the appointment there will be no pressure to buy, and your advisor won't overstay his welcome either; average appointment times are around 45 minutes but this will vary depending upon the type and number of products you are interested in. If you are looking for blinds for an entire conservatory, your appointment will take longer. If you need one simple Roller blind for a bathroom, it may be much quicker.

How much deposit will I have to pay?

A 50% deposit will need to be paid when you place your order.

Appointments

How long will I have to wait for an advisor to visit me in my home?

We will arrange for an advisor to visit you in your home at a time that is convenient for you. We aim for an advisor to visit you around five days from when you book your appointment but this may vary depending on location and advisor availability.

How do I request an appointment?

Complete your details on our online appointment form and we'll be in touch to arrange a convenient time - click here to arrange an appointment

How long will the appointment take?

Average appointment times are around 45 minutes but this will vary depending upon the type and number of products you are interested in. If you are looking for blinds for an entire conservatory, your appointment will take longer. If you need one simple Roller blind for a bathroom, it may be much quicker.

Can I cancel my appointment?

You can cancel you appointment by calling our customer services team on 0800 916 6524.

Can I have a joint appointment for two products?

At Hillarys we have design consultants who are specially trained to offer advice on conservatory blinds, shutters and awnings and expert advisors who have in depth knowledge of our blinds and curtains. You may need to book two separate appointments depending on the products you are looking for. 

Will I get a call on the day to confirm the advisor will still make my appointment?

You will receive a confirmation email once you have booked your appointment then a reminder text a couple of days before and a call from the advisor on the day.

How much is an appointment?

Hillarys appointments are FREE and no cost will be added to the product when bought.

Do you offer appointments after 6pm?

Yes you can book an appointment up until 9pm at night.

Fitting and Installation

How long will I have to wait for my blinds to be fitted?

Your blinds will be ready to be fitted two to three weeks after you placed your order. Your advisor will arrange the fitting time with you when you place your order.

What do I need to do before the fitting?

Before the fitting, please clear the window area and make sure that any existing blinds or curtains are taken down.

How long will a blind fitting take?

This depends upon the type of order you have placed. Your advisor will be able to inform you of this at the appointment stage.

Will my advisor return to fit?

This is usually the case, although there may be circumstances when someone else needs to do the fitting, for example if your advisor is ill. Some advisors work with a partner who will carry out the fitting. They will let you know about this when they are booking the fit appointment.

Can I rearrange my fitting? And is there a charge?

There is no cost to rearrange a fitting and the simplest way to do so is by contacting customer services team on 0800 916 1094. 

Caring for your blinds

What’s the best way to clean my blinds?

For a range of care tips for all products visit Hillarys care tips page.

 

How can I clean my shutters?

Our care tips page has all the information you need to know on how to maintain your shutters.

What type of product can I get to fit my odd shaped window?

Pleated blinds can be made to almost any shape and used in roof windows too, making them a popular choice for conservatories and glass extensions. Vertical blinds can be made to fit sloped windows. Shutters are available to fit shaped, feature windows for example arched windows.

What type of product would be best for my bathroom?

You need to take extra consideration when choosing a window dressing for your bathroom. With hot showers and baths running, it is often a humid space that has special requirements. Our range of PVC Vertical blinds is perfect for the bathroom. They are water resistant, which makes them ideal in steamy environments and they are simple to clean too - just give them a wipe. Consider our Wood Illusions range if you like the look of real wood but want a reliable product for this environment that will not warp. We have recently introduced a waterproof range of shutters called Henley, specifically designed with bathrooms and wetrooms in mind.

Which type of blinds are best for my conservatory?

Our range of Pleated blinds includes special performance fabrics with sun reflective backings. These have been cleverly designed to help to keep the temperature down in the warmer summer months while retaining the heat once it starts to get cooler. Pleated blinds are ideal for the roof of your conservatory as they can be made to fit the different shaped windows. For the sides you can opt for more Pleated in a co-ordinating or contrasting colour, or choose from our full range of blind types.

My conservatory becomes quite cold during the winter. Have you any suggestions for ways of keeping it warmer?

Blinds can really help get rid of the chill in your conservatory. Not only do they look cosy but they have a practical advantage too. Our range of Pleated blinds includes specialist fabrics that help to retain the heat. You can fit Pleated into your roof and then choose from our full range of blinds for around the sides. Fully-lined Romans look warm and when pulled down, block out the outside world completely.

I have a bay window at the front of my house. What sort of product would you recommend?

Shutters look beautiful in a bay window, enhancing this lovely feature rather than hiding it.

Alternatively blinds can be fitted in a bay - Verticals can be made with a curved headrail to follow the shape of the bay. Or choose to have one blind fitted at each window - as our blinds are made-to-measure the end result should be seamless. Curtains look great in bay windows; and our tracks can be fitted to follow the shape.

I have a very sunny living room – around mid afternoon, the sun comes round and I get full sunlight in the room until it sets. This can make it blindingly bright, what would you suggest?

It would be a good idea to choose a blind that filters the light. There are several options. Vertical and Venetian blinds, including our Wood Venetian options, can be tilted to prevent direct sunlight shining into your room. Woodweave blinds create a lovely ambience by dispersing the light through the woven texture. Pleated blinds are available in a range of sheer fabrics that create a lovely glow at the windows. Shutters are another great product - tilt the louvres to allow the light in while preventing direct sunlight causing a problem

I like the idea of a blind but don’t want to lose the luxurious feel of a curtain.

It sounds as though you would like a Roman blind. Made from the same soft fabrics as curtains and fully-lined too, they bring a luxurious feel to your windows.

I have a Victorian house with the original sash windows that I love. I don’t want to cover up this feature. What would you suggest?

Elegant shutters are a brilliant solution for your windows. They have timeless looks that would suit your property perfectly and are practical too - blocking out the light when closed but opening fully to allow a clear view of your feature windows as well as the outside world.

My sitting room is below street level and looks out onto a passageway where the bins are stored. What can I do?

An unsightly view is best handled with a well-fitted blind. You probably want to maximise what little light you get into your room so consider a Wood Venetian blind or a Venetian or Vertical blind. These can be tilted to allow the light in while blocking the view at the same time.

Our Products

Do you sell waterproof blinds?

We offer a range of Teflon™ coated and PVC blinds in our Roller and Vertical blinds ranges. Our Wood Illusions blinds are a great alternative to Wood Venetian blinds are they will not warp in damp conditions. You could also consider our Henley waterproof shutters too.

Do you sell blackout products?

We have a wide selection of blackout fabrics in our Roller blinds range including designs suitable for children's bedrooms. All our Roman blinds are available with a blackout lining, as are our curtains. Pleated blinds with special coating are available to reduce the light coming into your room.

Are your Roman blinds lined?

Yes they are. We offer a standard lining as well as a blackout lining.

What type of wood are the Wood Venetian blinds made from?

All of our Wood Venetians are made from high quality Basswood. This is perfect for this style of blind because of its strength and flexibility.

Do you sell lined curtains?

All of our curtains are lined and there are three lining choices including standard, thermal and blackout.

Which type of blinds are best for my conservatory?

Pleated blinds have been designed specifically with conservatories in mind. They can be tailored to fit the different shaped windows so often found in conservatory roofs and they are available in a range of performance fabrics that help to keep the temperature down in the summer months while retaining the heat once it starts to get cooler. For the sides consider more Pleated blinds, including those fitted into a PerfectFit frame that doesn't require drilling or screwing. The blinds become an integral part of the window, which means the window can be opened while the blind is closed - great for those really warm days.

My conservatory becomes quite cold during the winter. Have you any suggestions for ways of keeping it warmer?

Blinds can really help get rid of the chill in your conservatory. Not only do they look cosy but they have a practical advantage too. Our range of Pleated blinds includes specialist fabrics that help to retain the heat. You can fit Pleated into your roof and then choose from our full range of blinds for around the sides. Fully-lined Romans look warm and when pulled down, block out the outside world completely.

Do you offer devices for my home to keep blind operating cords out of the reach of children?

Yes - on your fitting day, your advisor will take care of installing a child safety device for you, as required by law. If you have chosen standard Roman, Venetian, Wood Venetian or free-hang Pleated blinds, this will be a cleat for the controls to be wrapped around. Or if you have plumped for Roller, Vertical or deluxe Roman blinds, this will be a hook to keep the controls taut. Cordless options such as our PerfectFit, Luxury Roller, Tab Pleated, Day & Night Transition™ and Trilite blinds do not require a child safety device as they are inherently safe by design.

We also offer free child safety devices for blinds which have already been fitted - even if you didn’t buy from Hillarys. To find out more and order your free devices visit www.makeitchildsafe.co.uk.