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Terms & Conditions

All information on this website is provided in good faith and for general information purposes only and Hillarys Blinds (`we` or `us`) will use its reasonable endeavours to ensure that the said information is accurate. This website is provided on an `as is` basis without any representation or endorsement made and Hillarys Blinds and its associated companies make no warranties of any kind, whether express or implied, in relation to this website including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, compatibility, non-infringement, conditions of completeness, accuracy, security, or any implied warranty arising from your access to, use of, reliance on or otherwise of this website. Hillarys Blinds shall not be liable for any direct, incidental, consequential, indirect or punitive damages, costs, losses or liabilities whatsoever arising out of your access to, use of, reliance on or otherwise of this website. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third party–

In addition, Hillarys Blinds shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property, by reason of your use of, access to, or downloading of any material from, this website. Some jurisdictions may not permit all or any of the limitations of warranties and damages contained in this legal notice, in which case some or all of the above exclusions may not apply to you. The material on this website is protected by copyright and all copyright, trademarks and all other intellectual property rights in all material or content contained within this website shall remain at all times the property of Hillarys Blinds or of their licensors respectively. You may only reproduce material and/or content of this website for your own personal non-commercial use. Unauthorised copying, reproduction, transmission, publishing, displaying, distribution, commercial exploitation, modification, hiring, lending or broadcasting of such material or content is strictly prohibited. For your convenience, we may provide links to other web sites or resources. This website contains links to other websites which are hosted and maintained by third parties. We have no control over the content or security of any such website, therefore, you link to such websites at your own risk. We make no representations regarding the content of any such web site and will not be liable for any loss or damage which may arise from the use of such third party websites. All electronic links to this website require the consent of Hillarys Blinds To assist your navigation of this web site and our prevention of fraud we may send "cookies" from this website to your computer. We do not obtain personal data from your computer or gather personal information about you unless you personally give information to our server. Furthermore computer viruses are not passed through the use of "cookies". You may choose to disallow "cookies" via your browser but this web site may not work properly as a result. This notice may be amended by Hillarys Blinds from time to time without notice.

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Window Dressings Terms and Conditions

1.1 These are the terms and conditions on which we supply products to you, whether these are goods and/or services.

1.2 Please read these terms carefully before your order is processed. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2 INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 We are Hillarys Blinds Limited a company registered in England and Wales. Our company registration number is 1196432 and our registered office is at Unit 2 Churchill Park, Private Road No. 2, Colwick, Nottingham, NG4 2JR. Our registered VAT number is GB416168262.

2.2 You can contact us by telephoning our customer service team at 0800 916 6500 or by writing to us at enquiries@hillarys.co.uk or at the address detailed above. Details for our written complaints procedure can be requested by writing to us at the above address.

2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 When we use the words “writing” or “written” in these terms, this includes emails.

3 OUR CONTRACT WITH YOU

3.1 These terms will apply to your purchase of any goods and/or services from us and may only be changed with our prior written authorisation. These terms together with your order once accepted by us will constitute the contract between you and us for our supply and your purchase of such goods and/or services.

3.2 Any quotation given by us shall not constitute an order, and is only valid for a period of 90 business days from its date of issue. We may extend this period at our discretion.

3.3 If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock or because of unexpected limits on our resources which we could not reasonably plan for.

3.4 By entering into a contract with us you warrant to us that you have the right to contract with us to supply the goods and services at the property where they are to be delivered, installed and provided.

4 ORDER AND SURVEY

4.1 The order shall be detailed on: (i) if no survey is required, a written order confirmation summarising the product(s) ordered (the “Order Confirmation”); or (ii) if a survey is required, an order confirmation form including a detailed specification of the product(s) to be manufactured (the “Technical Order Confirmation Form”). Once the order has been completed, signed by you and received by us, the order shall be deemed to have been accepted by us unless we notify you to the contrary within 7 days of you signing it (in which case we shall promptly refund any sums paid by you in respect of the order).

4.2 Some orders are subject to a detailed survey to undertake measurements and specifications for the products. Should this be required one of our advisors will arrange a suitable time for this to take place.

4.3 Should the results of the survey identify amendments to the order which would change the price then we will notify you of such price change whereupon you have the right to proceed with or cancel the order at your discretion. Should you choose to cancel the order we shall promptly refund any sums paid by you in respect of the order.

4.4 The survey process will require you to approve the final design of the product(s) you have ordered. By signing the Technical Order Confirmation Form (electronically and/or on paper) you are agreeing the specification for the product(s) ordered and authorising us to manufacture the product(s) to this specification. The order cannot be changed after this point.

4.5 You agree that whoever you arrange to attend the survey on your behalf and sign the Technical Order Confirmation Form will be acting as your agent and their authorisation of the specification of the product(s) ordered will be binding upon you.

4.6 The product(s) supplied by us to you will correspond with the Technical Order Confirmation Form where a detailed survey has been undertaken or the Order Confirmation where no survey was required.

5 OUR PRODUCTS

5.1 The images of the products in our brochure, our visualisation application and/or on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours or the printed pictures in our brochure accurately reflects the colour of the products. Your product may vary slightly from those images.

6 YOUR RIGHTS TO MAKE CHANGES

6.1 If you wish to make a change to the product(s) you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product(s), the timing of their supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If a survey has taken place the order cannot be changed.

7 OUR RIGHTS TO MAKE CHANGES

7.1 We may change any of the product(s) you have ordered:

7.1.1 to reflect changes in relevant laws and regulatory requirements; and/or

7.1.2 to implement minor technical adjustments and improvements.

These changes will not affect your use of such product(s).

7.2 If for any reason we are required to make more significant changes than those set out above to any of the product(s) you have ordered, which will affect your use of such product(s), we will notify you and you may then contact us to end the contract before the changes take effect and receive a full refund for any product(s) you have paid for but not received.

8 DELIVERY

8.1 We will deliver the goods and supply the services to the place noted in the Order Confirmation or the Technical Order Confirmation Form (as the case may be) as the delivery address.

8.2 You will supply us with such information, rights of access and mains electricity that we may reasonably require in order to deliver the goods and perform the services and/or to check the goods and their installation where you notify us about a problem with the same.

8.3 Any delivery or supply date or time specified by us in the Order Confirmation, the Technical Order Confirmation Form or during the order confirmation process (as the case may be) is an estimate only, and we will not be liable to you for any loss sustained by you if we fail to meet that time scale because of circumstances beyond our reasonable control (including, for the avoidance of doubt and without limitation, any loss of income or revenue, loss of business, loss of anticipated savings, loss of data or any waste of time related to a cancelled installation appointment). All of our products are made-to-measure and may have extended manufacturing and/or delivery periods. Some products, including shutters, will have a delivery period in excess of 30 days. The estimated delivery date will be agreed with you at the time of the order or, where a survey is required, the time of the survey.

8.4 In order to ensure safe working practices it is a condition of these terms that the area in which the works are to be carried out is cleared of, without limitation, pets, plants, furniture, breakable items and household residents. We require 24 hours’ notice of a cancelled installation appointment otherwise we reserve the right to charge you for the costs of the cancelled appointment.

8.5 For larger orders it may be necessary for the products ordered to be delivered to your property prior to the installation date. We will inform you where this is necessary and you will be responsible for accepting such a delivery in accordance with these terms.

8.6 Relevant laws and legislative and regulatory requirements have been introduced to reduce the strangulation risk to small children posed by looped blind cords. These laws, legislation and regulations make it mandatory that all blinds should be fitted with appropriate safety devices. If at the point of fitting you refuse to have such a safety device fitted, then we will be unable to install the product(s) you have ordered. In such circumstances you will remain liable for the full cost of the product(s) ordered and you agree that you will not treat our refusal to install the product(s) as a fundamental breach of the contract and you will remain bound under the contract to take delivery of the product(s). For the avoidance of doubt, we consider this clause 8.6 to be reasonable in all circumstances given the current legal, legislative and regulatory requirements. This will not affect your legal rights as a consumer in relation to any products that are faulty.

8.7 If our supply of the product(s) you have ordered is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event but, if there is a risk of substantial delay, you may contact us to end the contract and receive a refund of any sums you have paid in advance for products which will not be provided.

8.8 If you do not allow us access to your property to deliver the goods or supply the services as arranged (and you do not have a good reason for this), we may charge you for the additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract.

8.9 The product(s) you have ordered will be your responsibility from the time we deliver the product(s) to the address you gave us.

8.10 You will own the product(s) you have ordered once we have received payment in full for the product(s).

8.11 We may have to suspend the supply of any product(s) you have ordered to:

8.11.1 deal with technical problems or make minor technical changes;

8.11.2 update the product(s) to reflect changes in relevant laws and regulatory requirements; or

8.11.3 make changes to the product(s) as requested by you or notified by us to you.

9 PRICE AND PAYMENT

9.1 The price for the goods and services to be supplied is stated on the Order Confirmation. All prices are inclusive of the cost of delivery and VAT.

9.2 If the rate of VAT changes between your order date and the date we supply the product(s) you have ordered, we will adjust the rate of VAT that you pay, unless you have already paid for the product(s) in full before the change in the rate of VAT takes effect.

9.3 A deposit (which depending upon order value may be up to 100% of the agreed price) shall be payable by you upon signing the Order Confirmation or on confirming your acceptance of the order. In the event that cleared funds are not received for the deposit payment (for example, if your debit or credit card declines or your cheque is declined by your bank), we may request full payment by alternative payment method before the installation of any of the product(s) you have ordered takes place.

9.4 Where the order is purchased on credit terms, we will supply you with the relevant contractual documentation. The credit terms shall be regulated by the Consumer Credit Act 1995 and you will have certain rights to cancel under that Act. Please see the credit agreement documents for further details.

9.5 By placing an order on credit terms, you authorise us, at our discretion, to carry out credit references or other enquiries of your financial status through our credit partner and you shall provide, upon request, any written authorisation which may be required for the purpose of such enquiries. Details of our privacy policy, which sets out how such information may be used, may be found at www.hillarys.co.uk/privacy-policy.

9.6 Unless credit terms have been agreed with us in writing or payment in full has been made by you on placing the order, payment in full of the purchase price for the product(s) you have ordered, net of any deposit already paid, is due from you on delivery and completion of the installation of the product(s) or, in the event of your cancellation of the order or ending of the contract under clause 14.3 below prior to completion of the installation of the product(s) or your refusal to accept delivery of the product(s), upon such cancellation, ending or refusal as the case may be.

9.6.1 In some cases we may ask for payment in advance of the installation, and payment will be automatically deducted from your preauthorised card. Should payment not be received, the installation will be postponed until the point at which the remaining balance has been settled.

9.7 Where you do not make any payment to us under the contract by its due date, we may, in addition to any other rights which we have under the contract and in law, withhold further deliveries or supplies or suspend performance of the contract until arrangements as to payment or credit have been established on terms which are satisfactory to us.

9.8 In the event that your final balance payment is not received by us (for example, if your debit or credit card declines or your cheque is declined by your bank) or if you otherwise fail to make your final balance payment to us upon completion of the installation of the product(s) ordered, we may instruct internal or external debt collectors to collect the monies due from you under the contract. Where we instruct any debt collector we reserve the right to charge you, in addition to the overdue amount and accrued interest and any other remedies or rights that we may have, for any charges reasonably incurred by us in instructing a debt collector. Orders that remain unpaid after the due date shall be subject to an interest charge of 4% per annum above the Bank of England base rate from time to time. Interest will accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgement. You must pay us this interest together with the overdue amount.

9.9 If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

10 OUR WARRANTY TO YOU

10.1 Subject to clauses 10.3 to 10.7 below: (i) we warrant that any goods supplied will correspond with the specification set out in the Order Confirmation or the Technical Order Confirmation Form (as the case may be) at the time of delivery or supply, will be of satisfactory quality and will be fit for the purpose for which they are commonly bought and for the purpose for which they have been designed; and (ii) we warrant that the services supplied will be performed with reasonable skill and care.

10.2 Subject to clauses 10.3 to 10.7 below, and to the receipt of payment in full for your order:

(i) we warrant that, for a period of 12 months from the date of installation, all goods and services supplied will be free from defects in materials and workmanship; and (ii) in addition for awnings, shutters and conservatory blind systems, we offer the “Peace of Mind Package”, which is an extended care plan that covers the period from the first to the fifth anniversary of the installation date where we will, subject to a £75 call out charge, repair or replace defective goods free of charge (always providing that the goods have not been subject to any misuse or modification).

10.3 If any services supplied by us are not in accordance with clause 10.1(ii) or 10.2(i) above, you should notify us in writing within a reasonable time from their supply or of becoming aware of the defects which are not apparent to you on a reasonable inspection of the services. We will either arrange with you a time when we can visit your home to examine the supplied services or request imagery showing the alleged defect and, if the services are not in compliance with clause 10.1(ii) or 10.2(i) above, we will either remedy the defect in question or re-supply the defective services.

10.4 In order for us to complete any repairs required under any of the warranties set out in clause 10.1 above or the warranty or Peace of Mind Package set out in clause 10.2 above, we will require access to your property at a mutually convenient time. Failure to provide such access within a reasonable time will be deemed a frustration of the contract and our obligations as set out within this clause 10 will cease.

10.5 Upon notification of a claim in respect of any goods under any of the warranties set out in clause 10.1(i) above or the warranty or Peace of Mind Package set out in clause 10.2 above, we will either arrange with you to examine the goods or request imagery and, if the goods are defective, we shall either repair or replace the defective goods free of any charge for labour or materials (always providing that the goods have not been subject to any misuse or modification). It is possible that goods replacing defective goods under any of the warranties set out in clause 10.1(i) above or the warranty or Peace of Mind Package set out in clause 10.2 above may no longer exactly match other goods in that order due to fading or changes in product specification. Should this be the case we do not accept any liability to replace nonfaulty product(s) solely to ensure colour match.

10.6 Whilst every attempt will be made by us to ensure that the goods supplied match in every respect any samples shown or description given to you, any minor or immaterial variation between sample or description and the goods delivered shall not entitle you to: (i) reject the goods; (ii) withhold or reduce payment of the purchase price; or (iii) claim any compensation for such variation.

10.7 Whilst all fabrics supplied by us are tested in accordance with BS EN ISO 105 B02, fading will inevitably occur. However, the performance of the products is unimpaired by any such fading and neither the warranties set out in clause 10.1 nor the warranty or Peace of Mind Package set out in clause 10.2 shall apply: (i) in relation to fading or discolouration caused by fair wear and tear; and/or (ii) where the relevant fault or defect has been caused by your misuse and/or neglect of the products and/or by accidents caused while the products are in your possession.

10.8 The warranties set out in clause 10.1 and the warranty and Peace of Mind Package set out in clause 10.2 are for the original purchaser only and are not transferable. Please retain your Order Confirmation or Technical Order Confirmation Form (as the case may be) to identify your purchase in the unlikely event of needing to claim under any of the warranties set out in clause 10.1 above or the warranty or Peace of Mind Package set out in clause 10.2 above.

11 YOUR LEGAL RIGHTS

11.1 We are under a legal duty to supply goods and services to you that are in conformity with the contract. Nothing in these terms will affect your legal rights in relation to any non-conformity.

12 YOUR OBLIGATIONS IN RESPECT OF REJECTED PRODUCTS

12.1 If you wish to exercise your legal rights to reject any product(s) you must allow us to collect the rejected product(s) from you. We will pay the costs of collection.

13 OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

13.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Nothing in the contract excludes or limits our liability for: (i) death or personal injury resulting from our negligence or that of our employees, advisors or installers; (ii) fraud or fraudulent misrepresentation; (iii) breach of your legal rights in relation to the products (including the right to receive products which are as described, of satisfactory quality, fit for purpose, supplied with reasonable skill and care and installed correctly by us); (iv) defective products under the Consumer Protection Act 1987; or (v) any other matter in respect of which it is unlawful for us to exclude or restrict liability.

13.2 If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services. In order to install products, holes may be made in the fabric of the structure of your property. Whilst every effort and care will be taken during this procedure, no liability is taken for any unforeseen damage for holes left when products are subsequently removed by you. We do not undertake structural surveys and no liability shall be accepted where damage is caused by existing structural or other defects of your property. It is your responsibility to ensure that the installation of the products does not breach any leasehold, planning regulations or warranties that you may hold.

13.3 We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.4 We shall not be responsible for any injury, loss, damage, cost or expense suffered by you if and to the extent that it is caused by negligence or wilful misconduct by you or by breach by you of your obligations under the contract.

13.5 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching the contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

13.6 We shall not be liable to you if we are prevented from or delayed in performing any of the obligations that we owe to you under the contract if this is due to any cause beyond our reasonable control, including (without limitation): (i) an act of God, explosion, flood, fire or accident; (ii) war or civil disturbance; (iii) any strike, industrial action or stoppages of work; (iv) any form of government intervention; (v) any third party act or omission; and (vi) any failure by you to give us a correct delivery address or notify us of any change of address.

13.7 This clause 13 shall survive completion of the contract or the contract ending for any reason.

14 YOUR RIGHTS TO END THE CONTRACT

14.1 All products are bespoke and made-to-measure to your requirements. As such, they fall into the category of tailor-made products under the Consumer Contracts Regulations 2013 and (subject to clauses 14.2 to 14.3 below) you will not therefore be able to cancel your order for any product(s) once placed, provided that this will not affect your legal rights as a consumer in relation to bespoke and made-to-measure products that are faulty or not as described.

14.2 Notwithstanding clause 14.1 above, we will accept the cancellation of your order once placed as long as your notice of cancellation is received within two calendar days starting with the date your order is placed. Our preferred method of cancellation is by email to enquiries@ hillarys.co.uk or by telephone on 0800 916 6500 to ensure traceability. Your notice of cancellation will be deemed to have been served on and will take effect from the day it is given to us, and any related credit agreement will automatically be cancelled with effect from that date.

14.3 If you are: (i) cancelling your order under clause 14.2 above; or (ii) ending the contract under clause 7.2 above, under clause 8.7 above or for the reason that you have a legal right to end the contract because of something that we have done wrong, the contract will end immediately and we will refund you in full for any product(s) you have paid for that have not been provided or have not been provided properly.

15 OUR RIGHTS TO END THE CONTRACT

15.1 We may end the contract at any time by writing to you if:

15.1.1 you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;

15.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the product(s) you have ordered;

15.1.3 you do not, within a reasonable time, allow us to deliver the product(s) ordered to you; or

15.1.4 you do not, within a reasonable time, allow us access to your property to supply any services.

15.2 If we end the contract in any of the situations set out in clause 15.1 above and the manufacturing of the product(s) you have ordered has already started, we will not (due to the product(s) being bespoke and made-to-measure to your requirements) refund any money you have paid in advance for such product(s) and we may also be entitled to further compensation.

15.3 We may write to you to let you know that we are going to stop providing any product you have ordered. We will either supply an alternative product or refund in full any sums you have paid in advance for the product which will not be provided.

15.4 If the contract ends for any reason, all terms of the contract shall cease to have effect, except that any term that can reasonably be inferred as continuing, or is expressly stated to continue, shall continue in full force and effect.

15.5 The contract ending for any reason shall not affect any accrued rights of you or us.

16 HOW WE MAY USE YOUR PERSONAL INFORMATION

16.1. We will use the personal information you provide to us:

16.1.1. to supply the product(s) you have ordered to you;

16.1.2. to process your payment for the product(s) ordered; and

16.1.3. to inform you about similar products that we provide. You may stop receiving these communications at any time by contacting us, for full details of how to do this see our privacy policy which may be found at www.hillarys.co.uk/privacy-policy.htm.

16.2. We may pass your personal information to credit reference agencies in accordance with clause 9.5 above.

16.3. We may pass your details onto an independent third party if required for dispute resolution.

16.4. For details of any other times that we may pass your information onto a third party please see our privacy policy.

16.5. Details of our privacy policy, which sets out how we handle your personal information, may be found at www.hillarys.co.uk/privacy-policy.htm.

17 OTHER IMPORTANT TERMS

17.1 We may transfer our rights and obligations under the contract to another organisation. We will always tell you in writing if this happens and will ensure that the transfer will not affect your rights under the contract.

17.2 You may not transfer any of your rights or obligations under the contract to another person without our prior written consent. The request must be received in writing to Customer Services, Hillarys Blinds Ltd, Colwick Business Park, Private Road No.2, Colwick Nottingham, NG4 2JR.

17.3 The contract is between you and us. No other person shall have any rights to enforce any of its terms.

17.4 If we do not insist immediately that you do anything you are required to do under the terms of the contract, or if we delay in taking steps against you in respect of your breaching the contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to supply the product(s) you have ordered, we can still require you to make the payment at a later date.

17.5 Each term of the contract operates separately and, notwithstanding that the whole or any part of any such term may prove to be illegal or unenforceable, the other terms of the contract and the remainder of the term in question shall continue in full force and effect.

17.6 The contract is governed by the laws of England and you can bring legal proceedings in respect of the product(s) you have ordered or otherwise in relation to the contract in the English courts. If you live in Scotland you can bring legal proceedings in respect of the product(s) ordered in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the product(s) ordered or otherwise in relation to the contract in either the Northern Irish or the English courts. Likewise, if you live in the Republic of Ireland or any other EU member state, you can bring legal proceedings in respect of the product(s) ordered or otherwise in relation to the contract in either the courts of the member state in which you live or the English courts.

17.7 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint in relation to the contract, you may want to contact either of the alternative dispute resolution providers that we use (the British Blind and Shutter Association (BBSA) or Trading Standards).

 

Flooring Terms and Conditions

These are the terms and conditions on which we supply products to you, whether these are goods and/or services.

1.2. Please read these terms carefully before your order is processed. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

  1. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1. We are Hillarys Blinds Limited a company registered in England and Wales. Our company registration number is 1196432 and our registered office is at Unit 2 Churchill Park, Private Road No. 2, Colwick, Nottingham, NG4 2JR. Our registered VAT number is GB416168262.

2.2. You can contact us by telephoning our customer service team at 0800 681 6069 or by writing to us at carpetordersOP@hillarys.co.uk or at the address detailed above. Details for our written complaints procedure can be requested by writing to us at the above address.

2.3. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4. When we use the words “writing” or “written” in these terms, this includes emails.

  1. OUR CONTRACT WITH YOU

3.1. These terms will apply to your purchase of any goods and/or services from us and may only be changed with our prior written authorisation. These terms together with your order once accepted by us will constitute the contract between you and us for our supply and your purchase of such goods and/or services.

3.2. Any quotation given by us shall not constitute an order, and is only valid for a period of 90 business days from its date of issue. We may extend this period at our discretion.

3.3. If we are unable to accept your order, we will inform you of this and will not charge you for the product.

3.4. By entering into a contract with us, you warrant to us that you have the right to contract with us to supply the goods and services at your property where they are to be delivered, installed and provided.

  1. ORDER AND SURVEY

4.1. The order shall be detailed on: (i) a written order confirmation summarising the product(s) ordered (the “Order Confirmation”); or (ii) if a survey is required, a “Technical Order Form” including a detailed specification of the product(s) to be supplied. Once the order has been completed, signed by you and received by us, the order shall be deemed to have been accepted by us unless we notify you to the contrary within 7 days of you signing it (in which case we shall promptly refund any sums paid by you in respect of the order).

4.2. Some orders are subject to a detailed survey to undertake measurements and specifications for the products. Should this be required one of our advisors will arrange a suitable time for this to take place.

4.3. Should the results of the survey identify amendments to the order which would change the price then we will notify you of such price change whereupon you have the right to proceed with or cancel the order at your discretion. Should you choose to cancel the order we shall promptly refund any sums paid by you in respect of the order.

4.4. The survey process will require you to approve the final specification of the product(s) you have ordered. By signing the Technical Order Confirmation Form (electronically and/or on paper) you are agreeing the specification for the product(s) ordered and authorising us to manufacture the product(s) to this specification.

4.5. You agree that whoever you arrange to attend the survey on your behalf and sign the Technical Order Confirmation Form will be acting as your agent and their authorisation of the specification of the product(s) ordered will be binding upon you.

4.6. The product(s) supplied by us to you will correspond with the Technical Order Confirmation Form where a detailed survey has been undertaken or the Order Confirmation where no survey was required.

  1. OUR PRODUCTS

5.1. The images of the products in our brochure, our visualisation application and/or on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours or the printed pictures in our brochure accurately reflects the colour of the products. Your product may vary slightly from those images.

  1. YOUR RIGHTS TO MAKE CHANGES

6.1. If you wish to make a change to the product(s) you have ordered please contact us. We will let you know if the change is possible, and ask you to confirm whether you wish to go ahead with any changes required.

  1. OUR RIGHTS TO MAKE CHANGES

7.1. We may change any of the product(s) you have ordered:

7.1.1. to reflect changes in relevant laws and regulatory requirements; and/or

7.1.2. to implement minor technical adjustments and improvements. These changes will not affect your use of such product(s).

7.2. If for any reason we are required to make more significant changes than those set out above to any of the product(s) you have ordered, which will affect your use of such product(s), we will notify you and you may then contact us to end the contract before the changes take effect and receive a full refund for any product(s) you have paid for but not received.

  1. DELIVERY

8.1. We will deliver the goods and supply the services to the place noted in the Order Confirmation or the Technical Order Confirmation Form (as the case may be) as the delivery address, and all goods shall be delivered over the threshold.

8.2. You will supply us with such information, rights of access and mains electricity that we may reasonably require in order to deliver the goods and perform the services and/or to check the goods and their installation where you notify us about a problem with the same.

8.3. Any delivery, supply or installation date or time confirmed by us is an estimate only, and we will not be liable to you for any loss sustained by you if we fail to meet that time scale because of circumstances beyond our reasonable control (including, for the avoidance of doubt and without limitation, any loss of income or revenue, loss of business, loss of anticipated savings, loss of data or any waste of time related to a cancelled installation appointment).

8.4. In order to ensure safe working practices it is a condition of these terms that the area in which the works are to be carried out is cleared of, without limitation, pets, plants, furniture, breakable items and household residents. We require 24 hours’ notice of a cancelled installation appointment otherwise we reserve the right to charge you for the costs of the cancelled appointment.

8.5. If any preparation work required, including (without limitation) furniture removal, uplift and disposal of old flooring, door trimming and sub floor preparation, is not completed by you in time for the installation appointment we reserve the right to abort the installation and rearrange the installation appointment once the necessary preparation work is carried out by you. Please see our ‘optional services’ sheet for details of the cost of these services being carried out by our installations team.

8.6. Our installations team carries out its work with reasonable skill and care, however even with the greatest care home décor may be marked or scuffed during the installation process. Neither we nor any of our installations team undertakes to carry out any redecoration, except where damage has been clearly caused by our or our installations team’s negligence.

8.7. Door trimming may be required to allow adequate clearance once goods are installed; these services can be supplied by the installer at an additional cost as set out in clause 8.5 above and can only be carried out on internal doors that are solid wood. The following are nonexhaustive examples of doors that cannot be trimmed: (i) fire doors; (ii) sliding doors; (iii) hollow doors; and (iv) doors containing glass panels. Where you have not elected for us to provide these services, or such services cannot be provided due to the nature of the relevant doors or otherwise, our installations team may remove doors to facilitate installation of the goods. In these instances the doors will be left for you or your appointed carpenter to trim and/or re-hang (as the case may be).

8.8. If our supply of the product(s) you have ordered is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event but, if there is a risk of substantial delay, you may contact us to end the contract and receive a refund any sums you have paid in advance for products which will not be provided.

8.9. If you do not allow us access to your property to deliver the goods or supply the services as arranged (and you do not have a good reason for this), we may charge you for the additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and as per clause 15.1 and 15.2 will not refund any money which you have paid in advance for the product(s).

8.10. The product(s) you have ordered will be your responsibility from the time we deliver the product(s) to the address you gave us.

8.11. You will own the product(s) you have ordered once we have received payment in full for the product(s).

8.12. We may have to suspend the supply of a product to:

8.12.1. deal with technical problems or make minor technical changes;

8.12.2. update the product to reflect changes in relevant laws and regulatory requirements; or

8.12.3. make changes to the product as requested by you or notified by us to you.

  1. PRICE AND PAYMENT

9.1. The price for the goods and, where required, services to be supplied is stated on the Order Confirmation or the Technical Order Confirmation Form. All prices are inclusive of VAT. This does not include the cost of our installations team carrying out any necessary preparatory services referred to in clause 8.5 above, which is payable directly to our installations team. The cost of these services being carried out by our installations team is available for you to view on our ‘optional services’ sheet.

9.1.1. Where goods are purchased inclusive of installation, the price includes the cost of delivery.

9.1.2. Where goods are purchased on a supply only basis a delivery charge is payable for each attempted delivery, which is payable directly to the party delivering the goods to the agreed address.

9.2. If the rate of VAT changes between your order date and the date we supply the product(s) you have ordered, we will adjust the rate of VAT that you pay, unless you have already paid for the product(s) in full before the change in the rate of VAT takes effect.

9.3. A deposit (which depending upon order value may be up to 100% of the agreed price) shall be payable by you upon signing the Order Confirmation or the Technical Order Confirmation Form (as the case may be).

9.4. Where the order is purchased on credit terms, we will supply you with the relevant contractual documentation. The credit terms shall be regulated by the Consumer Credit Act 1995 and you will have certain rights to cancel under that Act. Please see the credit agreement documents for further details.

9.5. By placing an order on credit terms, you authorise us, at our discretion, to carry out credit references or other enquiries of your financial status through our credit partner and you shall provide, upon request, any written authorisation which may be required for the purpose of such enquiries. Details of our privacy policy, which sets out how such information may be used, may be found at www.hillarys.co.uk/privacy-policy.

9.6. Unless credit terms have been agreed with us in writing or payment in full has been made by you on placing the order, payment in full of the purchase price for the product(s) you have ordered, net of any deposit already paid, is due from you upon confirmation of the installation date or, in the event of your cancellation of the order or ending of the contract under clause 14.4 below prior to confirmation of the installation date, upon such cancellation, ending or refusal as the case may be.

9.7. Where you do not make any payment to us under the contract by its due date, we may, in addition to any other rights which we have under the contract and in law, withhold further deliveries or supplies or suspend performance of the contract until arrangements as to payment or credit have been established on terms which are satisfactory to us.

9.8. In the event that your final balance payment is not received by us (for example, if your debit or credit card declines or your cheque is declined by your bank) or if you otherwise fail to make your final balance payment to us upon completion of the installation of the product(s) ordered, we may instruct internal or external debt collectors to collect the monies due from you under the contract. Where we instruct any debt collector we reserve the right to charge you, in addition to the overdue amount and accrued interest and any other remedies or rights that we may have, for any charges reasonably incurred by us in instructing a debt collector. Orders that remain unpaid after the due date shall be subject to an interest charge of 4% per annum above the Bank of England base rate from time to time. Interest will accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgement. You must pay us this interest together with the overdue amount.

9.9. If you think an invoice is incorrect please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved.

  1. OUR WARRANTY TO YOU

10.1. Subject to clauses 10.3 to 10.8 below: (i) we warrant that the goods supplied will correspond with their specification set out in the Order Confirmation or the Technical Order Confirmation Form (as the case may be) at the time of delivery or supply, will be of satisfactory quality and will be fit for the purpose for which they are commonly bought and for the purpose for which they have been designed; and (ii) we warrant that any services supplied will be performed with reasonable skill and care.

10.2. Subject to clauses 10.3 to 10.8 below, and to the receipt of payment in full for your order:

10.2.1. we warrant that, for a period of 5 years from the date of installation, our installation (where required) of the goods supplied will be free from defects in materials and workmanship, provided that such warranty will become void if the goods are for some reason lifted either in part or fully and subsequently refitted; and

10.2.2. in addition to the warranty on (where required) our installation of the goods supplied under clause 10.2.1, the goods supplied are subject to a Variable Wear Guarantee, which: (i) differs by flooring type and is set by the manufacturer of the flooring; and (ii) only applies where the flooring is supplied by us and fitted by our installations team (with an appropriate underlay of ours if applicable to the goods supplied). For example, if the goods supplied are subject to a ten-year Variable Wear Guarantee and, within ten years of the date of purchase, your flooring in any area wears down to the backing as a result of normal domestic use, the manufacturer of the goods supplied will supply replacement flooring at a cost to you which is equal to one tenth of the value of the flooring for each full year since the date of purchase (e.g. after five years you will be expected to contribute 50% of the replacement price). This replacement does not include the fitting costs which will be paid by you. This Variable Wear Guarantee: (i) does not (in relation to any flooring type) cover appearance change, flattening, matting, fading, damage and/or wear due to abuse, misuse or poor maintenance; and (ii) applies only to the flooring as originally fitted and will not apply to any flooring which has been moved, altered or already replaced under the terms of any warranty given under clause 10.1(i), above, the warranty or Variable Wear Guarantee set out in this clause 10.2 or to underlay or other items which may have been affected.

10.3. Whilst every attempt will be made by us to ensure that the goods supplied match in every respect any samples shown or description given to you, any minor or immaterial variation between sample or description and the goods delivered shall not entitle you to: (i) reject the goods; (ii) withhold or reduce payment of the purchase price; or (iii) claim any compensation for such variation.

10.4. Colour reproduction can vary across batches of flooring. Flooring is matched back to the master sample to ensure that the colour remains within a commercial tolerance, however: (i) flooring that varies in width may vary in colour as it may be from different batches; (ii) a greater level of tolerance is required for blended colours (heathers); and (iii) carpets that are identical but laid with the pile travelling in different directions may appear not to match.

10.5. If any services supplied by us are not in accordance with clause 10.1 above, you should notify us in writing within a reasonable time from their supply or of becoming aware of the defects which are not apparent to you on a reasonable inspection of the services. We will arrange with you a time when we can visit your home to examine the supplied services or request imagery and, if the services are not in compliance with clause 10.1 above we will either remedy the defect in question or re-supply the defective services.

10.6. In order for us to complete any repairs required under any of the warranties set out in clause 10.1 above or the warranty or Variable Wear Guarantee set out in clause 10.2 above, we will require access to your property at a mutually convenient time. Failure to provide such access will be deemed a frustration of the contract and our obligations as set out within this clause 10 will cease.

10.7. Upon notification of a claim in respect of any goods under any of the warranties set out in clause 10.1(i) above or the Variable Wear Guarantee set out in clause 10.2.2 above, we will arrange with you to examine the goods or request imagery and: (i) if the goods are in breach of clause 10.1(i), we shall either repair or replace the defective goods free of any charge for labour or materials (always providing that the goods have not been subject to any misuse or modification); and (ii) if the claim under the Variable Wear Guarantee is substantiated, clause 10.2.2 shall apply. It is possible that goods replacing defective goods under any of the warranties set out in clause 10.1(i) above or the Variable Wear Guarantee set out in clause

10.2.2 above may no longer exactly match other goods in that order due to fading or changes in product specification. Should this be the case we do not accept any liability to replace nonfaulty product(s) solely to ensure colour match.

10.8. Neither the warranties set out in clause 10.1 nor the warranty or Variable Wear Guarantee set out in clause 10.2 shall apply: (i) in relation to fading or discolouration caused by fair wear and tear; and/or (ii) where the relevant fault or defect has been caused by your misuse and/or neglect of the products and/or by accidents caused while the products are in your possession.

10.9. The warranties set out in clause 10.1 and the warranty and Variable Wear Guarantee set out in clause 10.2 are for the original purchaser only and are not transferable. Please retain your Order Confirmation or Technical Order Confirmation Form (as the case may be) to identify your purchase in the unlikely event of needing to claim under any of the warranties set out in clause 10.1 above or the warranty or Variable Wear Guarantee set out in clause 10.2 above.

  1. YOUR LEGAL RIGHTS

11.1. We are under a legal duty to supply goods and services to you that are in conformity with the contract. Nothing in these terms will affect your legal rights in relation to any non-conformity

  1. YOUR OBLIGATIONS IN RESPECT OF REJECTED PRODUCTS

12.1. If you wish to exercise your legal rights to reject any product(s) you must allow us to collect the rejected product(s) from you. We will pay the costs of collection.

  1. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

13.1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Nothing in the contract excludes or limits our liability for: (i) death or personal injury resulting from our negligence or that of our employees, advisors or installers; (ii) fraud or fraudulent misrepresentation; (iii) breach of your legal rights in relation to the products (including the right to receive products which are as described, of satisfactory quality, fit for purpose, supplied with reasonable skill and care and installed correctly by us); (iv) defective products under the Consumer Protection Act 1987; or (v) any other matter in respect of which it is unlawful for us to exclude or restrict liability.

13.2. If we are providing services in your property, we will (subject to clause 8.6 above) make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services. We do not undertake structural surveys and no liability shall be accepted where damage is caused by existing structural or other defects of your property. It is your responsibility to ensure that the installation of the products does not breach any leasehold, planning regulations or warranties that you may hold.

13.3. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.4. We shall not be responsible for any injury, loss, damage, cost or expense suffered by you if and to the extent that it is caused by negligence or wilful misconduct by you or by breach by you of your under the contract.

13.5. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching the contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. We shall not be liable to you if we are prevented from or delayed in performing any of the obligations that we owe to you under the contract if this is due to any cause beyond our reasonable control, including (without limitation): (i) an act of God, explosion, flood, fire or accident; (ii) war or civil disturbance; (iii) any strike, industrial action or stoppages of work; (iv) any form of government intervention; (v) any third party act or omission; and (vi) any failure by you to give us a correct delivery address or notify us of any change of address.

13.6. This clause 13 shall survive completion of the contract or the contract ending for any reason.

  1. YOUR RIGHTS TO END THE CONTRACT

14.1. All products (once they have been cut to your requirements) are considered to be bespoke and made-to-measure items. As such, they fall into the category of tailor-made products under the Consumer Contracts Regulations 2013 and (subject to clauses 14.2 to 14.4 below) you will not therefore be able to cancel your order for any product(s) once such product(s) has or have been cut to your requirements, provided that this will not affect your legal rights as a consumer in relation to bespoke and made-to-measure products that are faulty or not as described.

14.2. Notwithstanding clause 14.1 above, we will accept the cancellation of your order once placed as long as your notice of cancellation is received within two calendar days starting with the date your order is placed. Our preferred method of cancellation is by email to carpetordersSP@hillarys.co.uk or by telephone on 0800 681 6069 to ensure traceability. Your notice of cancellation will be deemed to have been served on and will take effect from the day it is given to us, and any related credit agreement will automatically be cancelled with effect from that date.

14.3. If you are: (i) cancelling your order under clause 14.2 above; or (ii) ending the contract under clause 7.2 above, under clause 8.8 above or for the reason that you have a legal right to end the contract because of something that we have done wrong, the contract will end immediately and we will refund you in full for any product(s) you have paid for that have not been provided or have not been provided properly.

14.4. If you are: (i) cancelling you order after expiry of the two calendar day-period referred to in clause 14.2 above; or (ii) ending the contract for any other reason than those set out in clause 14.3 above, then the contract will end immediately and clause 9.6 above will apply.

  1. OUR RIGHTS TO END THE CONTRACT

15.1. We may end the contract at any time by writing to you if:

15.1.1. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the product(s) you have ordered;

15.1.2. you do not, within a reasonable time, allow us to deliver the product(s) ordered to you; or

15.1.3. you do not, within a reasonable time, allow us access to your property to supply any services.

15.2. If we end the contract in any of the situations set out in clause 15.1 above, we will not refund any money you have paid in advance for such product(s) and we may also be entitled to further compensation.

15.3. We may write to you to let you know that we are going to stop providing any product you have ordered. We will either supply an alternative product or refund in full any sums you have paid in advance for the product which will not be provided.

15.4. On the contract ending for any reason, all terms of the contract shall cease to have effect, except that any term that can reasonably be inferred as continuing, or is expressly stated to continue, shall continue in full force and effect.

15.5. The contract ending for any reason shall not affect any accrued rights of you or us.

  1. HOW WE MAY USE YOUR PERSONAL INFORMATION

16.1. We will use the personal information you provide to us:

16.1.1. to supply the product(s) you have ordered to you;

16.1.2. to process your payment for the product(s) ordered; and

16.1.3. to inform you about similar products that we provide. You may stop receiving these communications at any time by contacting us, for full details of how to do this see our privacy policy which may be found at www.hillarys.co.uk/privacy-policy.htm.

16.2. We may pass your personal information to credit reference agencies in accordance with clause 9.5 above.

16.3. We may pass your details onto an independent third party if required for dispute resolution.

16.4. For details of any other times that we may pass your information onto a third party please see our privacy policy.

16.5. Details of our privacy policy, which sets out how we handle your personal information, may be found at www.hillarys.co.uk/privacy-policy.htm.

  1. OTHER IMPORTANT TERMS

17.1. We may transfer our rights and obligations under the contract to another organisation. We will always tell you in writing if this happens and will ensure that the transfer will not affect your rights under the contract.

17.2. You may not transfer any of your rights or obligations under the contract to another person without our prior written consent. The request must be received in writing to Customer Services, Hillarys Blinds Ltd, Colwick Business Park, Private Road No.2, Colwick Nottingham, NG4 2JR.

17.3. The contract is between you and us. No other person shall have any rights to enforce any of its terms.

17.4. If we do not insist immediately that you do anything you are required to do under the terms of the contract, or if we delay in taking steps against you in respect of your breaching the contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. Each term of the contract operates separately and, notwithstanding that the whole or any part of any such term may prove to be illegal or unenforceable, the other terms of the contract and the remainder of the term in question shall continue in full force and effect.

17.5. The contract is governed by the laws of England and you can bring legal proceedings in respect of the product(s) you have ordered or otherwise in relation to the contract in the English courts. If you live in Scotland you can bring legal proceedings in respect of the product(s) ordered in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the product(s) ordered or otherwise in relation to the contract in either the Northern Irish or the English courts. Likewise, if you live in the Republic of Ireland or any other EU member state, you can bring legal proceedings in respect of the product(s) ordered or otherwise in relation to the contract in either the local courts of the member state in which you live or the English courts.

17.6. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint in relation to the contract, you may want to contact the alternative dispute resolution provider that we use (Trading Standards).

Miscellaneous

Hillarys Price Promise

Hillarys price promise is based on the same blind and size specification or same carpet size and specification with the same levels of service.

Child Safety

Regulations have been introduced to reduce the strangulation risk to small children posed by looped blind cords. These regulations make it mandatory that all blinds should be fitted with appropriate safety devices. If at the point of fitting you refuse to have such a safety device fitted, then we will be unable to install the Goods. In such circumstances you will remain liable for the full cost of the Goods ordered and you agree that you will not treat our refusal to install the Goods as a fundamental breach of the Contract and you will remain bound under the Contract to take delivery of the Goods. For avoidance of doubt we consider this clause to be reasonable in all circumstances given our obligations under the regulations. This will not affect your legal rights as a consumer in relation to any Goods that are faulty.

Vouchers Terms and Conditions

Hillarys money off vouchers must be claimed at time of order and are not exchangeable for cash. The offer is subject to the minimum order value and any expiry date stated on the voucher or associated mailing. Discounts may not be redeemed against any other outstanding invoices. Unless stated vouchers cannot be used in conjunction with any other offers, multi-blind promotions or sale events. One voucher per household. All offers are subject to availability. Hillarys reserves the right to amend, withdraw or extend any offer without prior notice.

Shutters Pricing

Prices are a guide to our pricing and based on our most popular size 1.5m x 1.5m, including any promotional offers. Photographs are for illustration purposes only and may not represent the same size quoted.

Competitions

This competition is open to residents of England, Scotland, Wales, the Channel Islands, the Isle of Man and Ireland. This competition is not open to employees of Hillarys, their immediate families or members of their household, or anyone connected with the running of this competition. Only one entry per person.  Entrants must be 18 or over.  In order to enter, entrants must supply their full name and contact details. Entrants will automatically be subscribed to the Hillarys newsletter, but will be given the opportunity to opt-out of future communications. The Competition closes at 11:59 pm on Monday 13 November 2017.  Entries received after this date will not be entered into the draw.

The Prizes

The prizes include 5 sets of 2 tickets for the Ideal Home Show at Christmas 2017 and can be used on any day of your choosing from 22-26 November 2017. By entering this competition you understand and confirm that in order to claim your prize, you must be available to attend the event between 22-26 November 2017.  The prize is non-transferrable. By entering this competition you give your consent to appear in future publicity material.

Exclusions

The prize does NOT include travel or travel expenses to and from the event, food and beverages or reimbursement of any expenses incurred at the event itself. Hillarys takes no responsibility for the safety of the winners’ personal possessions or for the event itself.  If the event is cancelled for any reason, Hillarys will not reimburse the winner or offer an alternative prize.

The Winner

5 winners will be selected at random from all entries received on our competition page before the stated closing date.  The competition closes at 11:59pm on Monday 13 November 2017.  The winner will be contacted within 7 days of the judging date. The prize is non-transferable and the winner must be available to attend the event on 22-26 November 2017. If after reasonable attempts the winner cannot be contacted, Hillarys reserve the right to offer the prize to another entrant.  In the event that the selected winner is unavailable to attend the event, Hillarys will offer the prize to another entrant.  Unsuccessful entrants will not be contacted.  The decision is final and no correspondence will be entered into.  Hillarys reserves the right, with or without cause, to exclude any entrant in this competition or withhold the prizes where there has been any violation of these terms and conditions.  Hillarys reserves the right to amend or withdraw this competition in whole or in part, temporarily or permanently, without prior notice or compensation. This competition is administered by Hillarys, Colwick Business Park, Private Road No. 2, Colwick, Nottingham, NG4 2JR.

Bristol Showroom competition T's and C's

WIN £500 to spend on a product of your choice, and a VIP consultation. Competition is free to enter. Entrants must be aged 18 or over. Entry can only be made in-store at 86 Whiteladies Road. The closing date for entries is 5 March 2017 and will not be changed. Entry is open to residents of the UK, Channel Islands and Republic of Ireland, excluding employees of Hillarys Ltd. By entering the competition, you agree to be signed up to the Hillarys newsletter. One entry per household. There is one prize of £500 Hillarys vouchers and the winner must spend these on a Hillarys product(s) of their choice. All product(s) must be chosen at the VIP consultation. (Please note that Hillarys carpets are unavailable in the following counties: Cornwall, Cumbria, Devon, North Wales and Scotland North.) The prize as stated is not transferable and no cash alternatives will be offered. If the order value is higher than the prize total, the winner will be required to pay the difference. No change or credit will be given should the order value be lower than the prize total. The winner will be chosen at random from all entries received by the closing date. The winner will be notified within 7 days of the draw. Reasonable efforts will be made to contact the winners via the contact method provided. If the winner cannot be contacted after 14 days, or is unable to comply with these terms and conditions, Hillarys reserves the right to offer the prize to the next eligible entrant drawn at random. The prize must be claimed by 5 June 2017. Winner may be used in post-event publicity. The promoter is Hillarys Ltd, Colwick Business Park, Private Road No.2, Colwick, Nottingham NG4 2JR

Social Media

Hillarys Social Media - Conditions of use

You’ll find information about how to use our social media pages here. So that includes the rules to entering competitions, sharing stuff with us and engaging with the things we share too.

Take a moment to read these conditions carefully before you use our social media. By using our pages, you accept these conditions of use and agree to stick to them. If you do not agree to these conditions of use, please don’t use our pages. From time to time, we may change these conditions of use without notifying you, so it’s wise to come back every so often and double-check things.

Information about us

Our pages are operated by Hillarys ("we"/"our"/"Hillarys"). Our head office is at Hillarys, Private Road 2, Colwick Industrial Estate, Nottingham, NG4 2JR

Feedback

Our pages are for everyone and we want everyone to enjoy them. So if you are not happy with something or come across any content that you think is unacceptable in any way, please let us know by emailing sm@hillarys.co.uk and we will investigate further.

Acceptable use policy

You may use our pages only for lawful purposes. You may not use our pages:

  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • In any way that breaches any applicable local, national or international law or regulation;
  • For the purpose of harming or attempting to harm minors in any way;
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (see below);
  • To transmit, or secure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

Content standards

These content standards apply to any and all material which you contribute to our pages ("contributions") and to any interactive elements contained with it. The standards apply to each part of any contribution as well as to its whole and you must comply with the spirit of the following standards.

Contributions must:

  • Be accurate (where they state facts);
  • Be genuinely held (where they state opinions);
  • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Defame, abuse, harass, stalk, threaten, impersonate any person or entity or otherwise violate the legal rights (such as rights of privacy or intellectual property rights where appropriate) of others anywhere in the world that those rights may exist;
  • Publish, post, distribute or disseminate any material which is obscene, indecent, unlawful or otherwise objectionable;
  • Publish content that could be judged to be equivalent to commercial advertising, or in any way use our pages to promote your own business or the business of those close to you;
  • Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters;
  • Contribute content with the intention of committing or promoting an illegal act;
  • Post any content that reveals any personal information about you or any other living individual (for example an email address, telephone number or postal address);
  • Post content which contains a hypertext link to a website operated by a third party;
  • Duplicate posts, post the same repeatedly or fail to acknowledge resolutions provided;
  • Falsify the origin or source of any content or other material.

Each contribution on our pages is moderated and we reserve our right to refuse to post or remove any contribution that we solely deem to be in breach or potentially in breach of our acceptable use policy or contribution standards. In addition we cannot ensure that all contributions shall remain on our pages indefinitely.

For each contribution that you make on our pages you agree to grant us an indefinite free right for us to use that contribution forever, including to modify, reproduce, distribute and publicly perform and display it.

Please only submit contributions to our pages where you are able to grant us a licence to use such contributions.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our pages, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Whilst you are entitled to print off or download the materials contained on our pages, you must not modify those materials in any way. In addition, please note that you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the materials on our pages for commercial purposes without obtaining our written permission in advance of any such use.

Our pages change regularly

We aim to update our pages regularly, and may change the content at any time. However, any of the material on our pages may be out of date at any given time and we are under no obligation to update such material.

Our liability

The material displayed on our pages is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we exclude our liability for such material that we display on our pages.

Access to our pages is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our pages without notice. We will not be liable if for any reason our pages are unavailable at any time or for any period.

Where you use the platform’s "like/follow/subscribe" button on our pages, you are consenting for us to provide you with information about our products and services irrespective of whether you have previously contacted us and opted out of marketing. This information will be provided by way of updates from our pages. Where you no longer want to be provided with this information please "unlike/unfollow/unsubscribe" from our pages.

Posting on our pages

Whenever you make use of a feature that allows you to post contributions on our pages, or to make contact with other users of our pages, you must comply with the content standards set out in our acceptable use policy above. You confirm that any such contribution does comply with those standards.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our pages.

Viruses and hacking

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our pages or to your downloading of any material posted on them, or on any website linked to them.

Linking to our pages

You may link to our pages through the use of links provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. The use of links to our websites and other pages shall be governed by the terms and conditions of those websites or pages.

You must not establish a link from any website that is not owned by you.

Links from our pages

Where our pages contain links to sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Governing law

These conditions of use are governed by English Law.

Changes to these conditions of use

We may want to change these conditions of use in the future and we reserve the right to do so at any time. Any change to these conditions will be effective as soon as it is published on our pages. You should check the conditions every now and again to ensure that you are aware of and are complying with the current version.

#ILOVETHATSTYLE Competition – Terms & Conditions: May 2018

Hillarys is looking to give one individual the opportunity to win a blind to help transform their window space into one of their favourite places.

A panel of judges from Hillarys will choose the winner and arrange to have the blind installed at the winner’s home. The competition will go live on 7 May 11:00 am on the Hillarys Instagram page (https://www.instagram.com/hillarysblinds) in the form of a post.

The competition will run from 7 May 11:00am until 19 May 23:59.

TERMS & CONDITIONS

The competition is open to residents of England, Scotland, Wales and Ireland.

The Competition is not open to employees of Hillarys or their immediate families, or anyone connected with the running of this competition.

The prize consists of one Hillarys blind of the winner’s choice. Entrants must be 18 or over.

The entry mechanism requires users to comment on the Instagram post letting Hillarys know which room set they like the most and include the hashtag #ILOVETHATSTYLE.

The competition closes at 23:59 on 19 May. Entries received after this date will not be considered.

The winner will be announced on 20 May by replying to the winner’s comment on the competition post on Instagram. The winner will be asked to get in touch with Hillarys using the email address matthew.roulstone@hillarys.co.uk / by direct messaging the Hillarys Instagram page to arrange the choice of blind.

The winner must be in a position to take delivery and installation of the blind by 1 December 2018.

If after reasonable attempts the winner cannot be contacted, Hillarys reserves the right to offer a prize to the next best entry.

The prize as stated is not transferable and no cash alternatives will be offered. The one blind cannot exceed a value of £350. If the blind exceeds this price, the winner will be required to pay the difference.

The Terms & Conditions will be uploaded under the Terms and Conditions section on our website and the competition post will note this so users can read the T&Cs for the competition.

Unsuccessful entrants will not be contacted and no feedback on any entry will be provided. The judges' decisions will be final and no correspondence will be entered into.

By entering this competition we consider you have consented to appear in future publicity material or other promotional events and activities related to this competition.

Hillarys reserves the right, with or without cause, to exclude any entrant in this competition or withhold the prizes where there has been any violation of these terms and conditions.

Hillarys reserves the right to amend or withdraw this Competition in whole or in part, temporarily or permanently, without prior notice or compensation.

This competition is administered by Hillarys, Colwick Business Park, Private Road No. 2 Colwick, Nottingham, NG4 2JR.

Sale

Red Hot Sale  – UK with carpets – Tuesday 02 July – 27 August

Please take a look at our terms and conditions.Red Hot Sale: Up to 50% off applies to discounts between 20-50% off selected made-to-measure blinds‚ curtains‚ shutters‚ awnings and carpets in selected fabrics only. Discounts are off our normal selling prices and multi-blind offers and VELUX® blinds are not included. Sale ends Monday 27th August 2018. All offers are subject to availability. Hillarys reserves the right to extend‚ amend or withdraw any offer without prior notice. Images may include optional upgrades at additional cost. Hillarys Blinds is a limited company registered in England & Wales.Registration number: 1196432. Registered Office: Colwick Business Park‚ Nottingham‚ NG4 2JR. Thank you.

Free Conservatory side blinds offer:

*Free side blinds when you buy pleated conservatory roof blinds offer applies to Rollers and Verticals in the Essentials collection and is subject to a minimum spend of £800 on pleated conservatory roof blinds. 

Price Match Guarantee: 

*Price match guarantee is based on the same blind or carpet size and specification with the same levels of service.